Help

Everything you
need to know.

What formats do you offer? +
We print in 7 formats: Mini (2.1×2.5"), Classic Mini (2.5×3.3"), Mid (2.8×3.4"), Big (3.5×4.2"), Square (4×4"), Film (2.1×3.3"), and Classic 4×6 (4×6"). Each format has a different photo crop ratio, so you can choose based on your photos and where you want to display them.
What's the minimum order? +
Minimum order is 10 prints per order. You can mix and match your photos, but they must all be in the same format per order. Want multiple formats? Place separate orders.
How do I share my photos? +
During checkout, you'll be asked to paste a Google Drive folder link containing your photos. Drive preserves full original resolution — WhatsApp and most messaging apps heavily compress images, which prints soft and grainy. Create a folder in Google Drive, upload your photos directly from your gallery (not screenshots), set sharing to "Anyone with the link can view", and paste that link. We get your photos exactly as your camera captured them.
Why do photo ratios matter? +
Each polaroid format has a specific aspect ratio — square (1:1) or portrait (3:4). If your photo doesn't match the format ratio, we crop it to fit the frame. This can cut people out of group shots or slice off important parts of the image. Use square crops (1:1) for Mini, Mid, Big, and Square formats. Use portrait photos (3:4 or 9:16) for Classic Mini, Film, and Classic 4×6. When in doubt, taller is better — extra height gets trimmed cleanly, but missing width can't be recovered.
How long does delivery take? +
Typically 2–7 business days across India. We ship from Chennai via reliable couriers. Orders placed before 3 PM are batched the same day. You'll receive a tracking link once your order ships.
Do you ship outside India? +
Currently we ship only within India (pan-India). International shipping is not available right now, but we're working on it. Follow @nagomibysxmr for updates.
Can I return or exchange prints? +
Since each order is custom printed with your photos, we don't accept returns for change of mind. However, if your order arrives damaged or the print quality is poor, we'll reprint and reship at no cost. Just reach out via WhatsApp or email within 7 days of delivery.
What payment methods do you accept? +
We accept all major payment methods including UPI (GPay, PhonePe, Paytm), credit/debit cards, and net banking — powered by Razorpay. Your payment is secured with SSL encryption.
How do I contact you for help? +
Fastest way is WhatsApp — tap the chat button on the website. You can also email us at sales@nagomibysxmr.in or DM us on Instagram @nagomibysxmr. We typically respond within a few hours.

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Turning digital memories into tangible polaroids. Based in Chennai, shipping across India. Secure checkout via Razorpay.

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